If you look at the cover of your ticket booklet, you will see an "Important Notice to Guests." This notice directs your attention to the terms and conditions of your contract. It is important to read this and become acquainted with the specific conditions and limitations of your passage including time limitations and the proper venue in which to file suit.
Carnival reserves the right to cancel or substitute any scheduled port of call at any time and for any reason whatsoever without prior notice and shall not be liable for any loss to guests by reason of such cancellation or substitution.
if a cruise is cancelled, guests will have the option to receive either a refund or a future cruise credit.
Itinerary Change Prior to Departure
If Carnival has adequate notice prior to sailing that a vessel will deviate from the published itinerary it will promptly – upon making the itinerary change - notify guests of the change through their travel agents or directly, in the case of a direct guest booking.
If the itinerary change is for reasons within Carnival’s exclusive control, guests will have the opportunity to cancel their booking without penalty prior to sailing and within 24 hours of the guest notification, and in such an instance, guests will have the option to receive either a refund or a future cruise credit. In the event a guest does not cancel the cruise on a timely basis, no refund of any kind will be available.
Due to the nature of a cruise vacation, itinerary changes sometimes become necessary for safety, weather or other reasons beyond the control of Carnival. If the itinerary change is for reasons beyond Carnival’s exclusive control, including but not limited to safety, security, weather, strikes, tides, hostilities, civil unrest, port closings, emergency debarkations of guests or crew, late air, sea, car or motor coach departures or arrivals, mechanical breakdowns or problems not known to Carnival, itinerary changes consistent with U.S. State Department travel warnings / advisories or other applicable US or foreign governmental advisories, guests will not be provided any compensation. Guests electing to cancel will be subject to the standard cancellation terms.
Itinerary Change After Departure
In the event an itinerary change becomes necessary while the ship is at sea or when notice prior to sailing is not feasible, Carnival and/or the Master will attempt to substitute an alternative port. Carnival and/or the Master may, in their discretion and for any purpose, deviate in any direction or for any purpose from the direct or usual course, and omit or change any or all ports of calls, arrival or departure times, with or without notice, for any reason whatsoever, all such deviations being considered as forming part of and included in the proposed voyage. Carnival shall have no liability for any refund or other damages in such circumstances.
Refund of Taxes, Fees and Port Expenses
If a port is cancelled from the scheduled itinerary, a refund of the Taxes, Fees and Port Expenses for the cancelled port will be provided via a shipboard credit.
Third Party Costs Resulting from Cruise Cancellations or Itinerary Changes
Carnival shall not be liable to guests for any charges, fees or expenses paid or owed to third parties by guests (such as air travel booked by a guest directly with an airline) in connection with a cancelled cruise or an itinerary change for any reason.
Nothing herein shall affect the guest's ability to exercise the Vacation Guarantee on sailings where it applies.
Frequently Asked Questions
Q. ‘XX’ port was cancelled, why am I only receiving $6.82 per person. I paid much more for this cruise.
A. You are receiving a refund of the Taxes, Fees and Port Expenses just for the port of ‘XX’ as a credit to your Sail and Sign account.
Q. How is the $6.82 per person calculated?
A. The total fees that you paid include:
- International Departure Tax (this is non-refundable)
- Customs Fee (this is non-refundable)
- Immigration Tax (this is non-refundable)
- Taxes, Fees and Port Expenses for embarking & debarking port, as well as each of the ports of call. Only the cancelled port is refunded.
- Note: Refund amounts for each port may vary each voyage.
Q. We were supposed to visit two Bahamian ports and now we are only visiting one. Why am I not receiving a refund?
A. Since we will be visiting Nassau/Freeport during this cruise, the Bahamian authorities only assess Taxes, Fees and Port Expenses for one port although the itinerary calls on two Bahamian ports. Therefore, no adjustment is being made.
Q. Why wasn’t I notified of the itinerary change?
A. If Carnival has adequate notice prior to sailing that a vessel will deviate from the published itinerary we will promptly – upon making the itinerary change - notify guests of the change through their travel agents or directly, in the case of a direct guest booking. Unfortunately, if it is a sudden change, we may not have the opportunity to provide advance notification.